Returns

If you are not completely satisfied with your purchase, you may return your item for a refund or exchange within 14 business days of the date of purchase. Please note that the item must be unused* and in its original condition (including the packaging), and purchased at full-price. We offer free returns exclusively for USA deliveries only. If you would like to return it, please email info@lanapara.us with your reasons, and title your subject "Free Return #Reason Code #Order No."

The following reason codes are available:

  • #01 - Product delivered damaged during shipping
  • #02 - Wrong product delivered
  • #03 - Changed my mind about product (for e.g. colour not what you wanted, etc)  

Please include images illustrating any damage to the product (if reason code #01) when seeking a refund or exchange. If reason code is #02 or #03, please ensure that products are unused in any way. State clearly in your email whether you are seeking an exchange or a refund.

 * Swimwear and earrings are not eligible for refund/exchange for reason codes #03 for hygiene reason. 

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